Complaints

Carroll College welcomes feedback and takes seriously any complaints that may be raised.

Most issues causing concern in schools can be handled quickly and in an informal manner. These issues can usually be resolved through informal discussions with appropriate staff members. For more complex complaints, the Principal or Assistant Principals will be able to receive a complaint and work to resolve this with you. All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

For formal complaints, Carroll College's guiding principles for resolution are underpinned by the Catholic Education Complaints policy, click here. To submit a formal complaint the following options are available:

• Sending an email to the Principal, Jacqui.heffernan@cg.catholic.edu.au 
• Telephoning the college and asking to speak to Mrs Jacqueline Heffernan (Principal), Mr Andrew Kenneally (Assistant Principal, Curriculum, Learning & Innovation)  or Mrs Louise Ibbett (Assistant Principal, Pastoral Care).

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.